In line with its ‘customer first, technology now’ mantra, Ikeja Electric Plc (IE) has announced the introduction of Single View, an interactive platform designed to enable prepaid meter customers to access their vending pattern and consumption.
At the launch of Single View at its headquarters in Alausa, Ikeja, Lagos on Friday, IE explained that the platform serves as a major touch point where prepaid meter customers could access personal information such as energy vending record, consumption history, month-on-month energy consumption, account number, account status, tariff class and rates.
The Single View platform also enables customers to make energy payments, check energy consumption and balance, lodge service enquiries, requests or complaints and the Business Unit and Undertaking Office covering their location will respond promptly.
Speaking on Single View, IE Chief Executive Officer (CEO), Ms Folake Soetan, said as a customer-centric organisation, the company is always forward-thinking, innovative and committed to its customers in order to enhance their experience. The solution offers convenience and prompt service, according to her.
She noted that the platform will enable customers to access the necessary information with ease. With the ability to track and understand their consumption and vending patterns, they are able to plan their energy need efficiently.
The company said Single View is targeted at only prepaid meter customers on the IE network. “Customers can use it by logging unto www.ikejaelectric.com/single-view to learn more about the solution and register with their meter number”, the company said.